You can return the item only if the following situation arises :​

• Item was defective

• Item was damaged during the Shipping

• Products was / were missing

• Wrong item was sent

 

In case you wish to cancel your order, please email us at contactgadgethouse.com along with your order details and cancellation request.

 

Return could also result in refund of money in most of the cases.

• We encourage the Buyer to review the listing before making the purchase decision. In case Buyer orders a wrong item, Buyer shall not be entitled to any return/refund.

• Buyer need to raise the refund request within 10 days from the date of payment realization. Once Buyer has raised a return request by contacting Us, Seller while closing the return ticket can select one of the following:

  • Replace after shipment collection - Seller has agreed to wait for the logistics team to collect the shipment from the buyer before replacing it​

  • Refund after shipment collection - Seller has agreed to wait for the logistics team to collect the shipment from the buyer before refunding

  • Refund without shipment collection - Seller has agreed to refund the buyer without expecting the original shipment back

  • Replace without shipment collection - Seller has agreed to replace the order without expecting the original shipment back

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In the event the we accepts the return request raised by the Buyer, Buyer will have to return the product and then the refund shall be credited to the Buyers account.

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Once we receive your returned package, your refunds will be processed within 1-2 business days. Once the refund has been processed, allow 6-7 business days for it to show up in your original payment source used. In some cases, it may take around 10-12 business days for the refunds to get credited in your payment source.

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In case the if we doesn't close the ticket in 3 days from the date of intimation to the Seller about the refund request, the refund request shall be settled in favour of the Buyer.

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Please note that there will be a reshipping fee for the replacement package.