Free shipping on orders over ₹499Pay securely with UPI, cards or netbanking7-day easy returns on every orderSecure payments powered by RazorpayFree shipping on orders over ₹499Pay securely with UPI, cards or netbanking7-day easy returns on every orderSecure payments powered by Razorpay

Cancellation & Refund Policy

Last updated: 19 July 2026

We want you to shop with confidence. This policy explains when you can cancel or return an order and how refunds work.

Cancelling an order

  • You can cancel an order any time before it is shipped by emailing contactgadgethouse@gmail.com with your order number or calling +91 97788 78531.
  • If the order was prepaid, the full amount is refunded to your original payment method.
  • Once an order has been shipped, it can no longer be cancelled — but you can return it (see below).

Returns & replacements

  • We accept returns within 7 days of delivery if the product is damaged, defective, or not what you ordered.
  • To request a return, email contactgadgethouse@gmail.com within 7 days of delivery with your order number, a short description of the issue, and photos of the product and packaging.
  • Products must be unused, in their original packaging with all accessories and tags. Tempered glass that has already been applied to a device cannot be returned unless it was received damaged or defective.
  • Once approved, we will arrange a pickup or ask you to ship the item back. After we receive and inspect it, we will send a replacement or issue a refund — your choice.

Refund timelines

  • Prepaid orders (Razorpay): refunds are issued to the original payment method (UPI, card, netbanking or wallet) and typically reflect within 5–7 business days of the refund being initiated, depending on your bank.
  • Failed or incomplete payments: if money was debited but the order was not confirmed, the amount is automatically refunded by Razorpay to the original payment method, usually within 5–7 business days. If it takes longer, contact us with the payment reference and we will follow up with Razorpay.

Items not eligible for return

  • Products damaged due to misuse, drops or liquid exposure after delivery
  • Products returned without original packaging or missing accessories
  • Return requests raised more than 7 days after delivery

Need help?

You can check your order status any time on the Track Order page. For anything else, reach us at contactgadgethouse@gmail.com (Monday to Saturday, 10:00 AM – 7:00 PM IST).